DELIVERY & RETURN

DELIVERY PROCEDURES

UK MAINLAND POSTAGE COST
For UK Mainland, postage and handling charges are as follows:
- £5.00 for orders under £50.00
- £7.50 for orders £51.00 - £99.99
- £10.00 for orders £100.00 - £199.99
- £12.50 for orders £200.00 - £299.99
- £15.00 maximum for orders of £300.00 in value and over

INTERNATIONAL DELIVERY
Postage and handling charges for international orders are based on weight. This will be automatically calculated in your shopping cart. All international orders are sent by airmail and require a signature upon receipt.

For orders weighing under 2kg, postage costs are as follows:
- Europe £12.00
- Zone 1 £17.00
- Zone 2 £18.00

For orders weighing over 2kg, the cost is:
- Europe £21.50
- Zone 1 £38.50
- Zone 2 £43.00

We regret that we cannot deliver to PO Box numbers. Please also note that customs duties and other charges may be payable on international orders.

POSTAGE TIME
Orders received before 2pm Monday to Friday will be dispatched the same day. Standard domestic delivery can take between 3-5 days.

We offer Express Delivery options for only £2.50. If you select this delivery option, your item(s) will be dispatched the same working day if your order is received before 4pm. Express Delivery items are sent via Royal Mail “Signed For” or DHL.

Please note that we outsource the delivery of your order to third parties. We cannot be responsible for any delays or disruption in service that come about due to matters beyond our reasonable control.

International delivery can take up to 3 weeks due to shipment times and (where applicable) customs processing.

UNDELIVERED ITEMS
If you haven’t received a book within the specified time periods, please get in touch with our publications team and we will track the shipment. To do this we’ll need your order number and shipping address.

RETURN POLICY


We hope you will be happy with your purchase from the ICC UK Bookstore. But we realise that sometimes you may want to return or exchange a book ordered from us. We offer a full refund on returned items—including the initial UK Mainland delivery charge—provided that items are returned in their original condition within 10 days of receipt.

Please follow the return procedure set out below.
RETURN PROCEDURE
Notify our publications team via e-mail with details of your return including the original order number and your reason for returning the book.

We will then issue a returns number which should be clearly marked on the envelope/package in which the items are returned. Goods must be returned within 10 working days of the item being delivered to you.

We advise that items are returned via recorded delivery so that you have a reference in the event that the goods are lost.

Once the book is received by us, we will refund you in full for your order including UK delivery charges. Please note that we cannot reimburse return postage charges unless the item in question is defective.
REFUNDS
Refunds take usually between 1 – 4 weeks. If you have not received the refund within 4 weeks, please contact our publications team to find out more. Refunds will be made via the means by which payment was initially made (e.g. credit card, cheque).

Please not that international delivery costs cannot be refunded.

EXCLUSIONS/ IMPROPER RETURNS
We will not be able issue refunds in the following circumstances:
- Damaged or used publications
- Publications not posted with 10 days of receipt of order
- Returns made without a return number
- Books not received (we advise using registered mail to ensure returns reach us safely).
CANCELLATION
You are able to cancel an order before the book is dispatched. Please contact our publications team to find out if the book has been dispatched and to inform them of your wish to cancel a particular order.

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